Refund policy

30-day returns and exchanges

We accept returns and direct exchanges within 30 calendar days of delivery. To arrange a return or exchange, contact us within this window before mailing your item.

Ordinary returns and exchanges must be unworn, unwashed and in the same condition as received, with original tags attached. If an item arrives damaged, defective or incorrect, contact us so we can arrange an appropriate resolution.

How to start

Email m4874welch@gmail.com or call +1 718-677-4300. Include your order number, the item concerned and whether you would like a return or exchange. We will provide the mailing instructions and return address.

Returns are handled by mail. We do not accept in-store returns. Do not mail an item before receiving our instructions.

Return shipping and fees

For an ordinary return, the customer pays the return postage.
If we sent an incorrect item or an item is defective, we cover the return shipping cost.
We do not charge a restocking fee.

Direct exchanges

We accept direct exchanges under the same 30-day window and original-condition requirements. Contact us first so we can confirm availability, any price difference and the shipping arrangements before you send the item.

Refunds

After receiving and inspecting an eligible return, we initiate an approved refund to the original payment method within 14 calendar days. This is the time for us to initiate the refund; your bank or payment provider may take additional time to make the funds available.